My Experience
Background & Expertise
Systems Project Manager
2011 - 2019
Orlando Regional REALTOR® Association
Played vital role in implementing company-wide migration from legacy customer relationship management (CRM) system to RAMCO, a new association management system (AMS).
Spearheaded and directed a rigorous onboarding database training curriculum impacting more than 30 on-site staff members, devised and organized additional resources for new hires.
Successfully administered and customized CRM database.
Demonstrated project management skills by designing company's first-ever mapped online membership application from concept to completion, streamlining manual data entry by more than 50%, saving company an estimated $75,000 annually in staff time and resources.
Launched and solely wielded a thriving online community platform (Higher Logic) from the ground up including conceptualizing and engineering the website, controlling forums, and tactically structuring gamification techniques to enhance community involvement. connect.orlandorealtors.org
Analyzed data, tailored report queries, and constructed Microsoft Dynamics 365 marketing lists, dashboards, workflows, and e-mail drip campaigns.
Resolved wide array of technical issues by providing daily end-user support, participated in large-scale system upgrades (Windows 10), and aided in integrating third party open application program interface (API) software plugins such as Higher Logic, ClickDimensions, and Easy Territory.
Previously held the roles of Professional Development Assistant,Marketing Coordinator, and Systems Project Specialist.
Event Supervisor
2011
Appointed and directed eight employees for dynamic, entertaining, and professionally run events.
Presented "Best of the Best" Reader's Choice award by the Daily Commercial for event venue and services two years in a row.
Recreation Team Leader
2009 - 2010
Cultivated a team of eight employees and spearheaded all facets of monthly resident events including initiating event themes, budgeting, scheduling vendors, securing locations, promoting, and hosting.
Showcased in The Villages newspaper and repetitively featured as a guest speaker on The Villages radio station for the success of acclaimed sought-after sold-out events.
Public Relations Intern
2008
East Orlando Chamber of Commerce
Partnered in executing event logistics for luncheons and ribbon cuttings.
Customized and refined weekly e-newsletter
Education
University of Central Florida
2009
Bachelor of Arts, Advertising/Public Relations
Minor: Psychology
Cum Laude
Secretary - Phi Sigma Pi - National Honor Fraternity
Lake Sumter Community College
2007
Associate of Arts, in general studies
Suma Cum Laude
My Skills
Microsoft Dynamics 365 & Database Management
Project Management
Marketing Lists & E-mail Drip Campaigns
Accomplishments
Honorable Mentions
University of Central Florida Dean's List
2007 - 2009
National Dean's List
2006 - 2007
Exemplary Member Award
Phi Theta Kappa, 2007
Florida Bright Futures Scholar
Outstanding Quality
University of Central Florida
The biggest UCF fan you will ever meet!
I truly bleed black and gold as I am one family member out of 10 who have graduated from UCF. It's an honor and a privilege to be apart of such a great legacy. UCF is one of the best institutions in the nation and I love supporting the university and giving back whenever possible.
Travel
I love visiting new places and cultivating relationships with new people.
My love for travel started when I enrolled in UCF's first-ever study abroad trip to Ireland/England. It was there that I developed the desire to experience new opportunities and truly gained an appreciation for diverse cultures.
"Anything But an Ordinary Classroom Experience"
Fitness
working to obtain zumba instructor certifications.
Fitness has been a major part of my life as I lost 100 pounds over the course of a year. I mention this not only because it's one of my main interests, but also because it highlights my dedication and determination. I exude the same passion and dedication in everything I do whether it be obtaining personal goals or seeing a work related project through from beginning to end.
The difference between the impossible and the possible lies in a man's determination.
Tommy Lasorda
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